Terms And Conditions

Cleaner Battersea Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Battersea provides domestic and commercial cleaning services. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Client means any individual, business, or organisation that requests or receives services from Cleaner Battersea.

Company means Cleaner Battersea, including its employees, agents and subcontractors.

Services means any cleaning or related services provided by the Company, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, and one-off cleans within our usual service area.

Booking means a confirmed request by the Client for the Company to provide Services on a specific date and time.

Premises means the property, building, or space where the Services are to be carried out.

2. Scope of Services

The Company provides professional cleaning services within its designated service area. The exact nature and scope of the Services will be agreed at the time of Booking and may be confirmed in writing. The Company reserves the right to refuse or discontinue Services where the Premises are unsafe, inaccessible, or where the Client has failed to provide accurate information about the condition of the Premises.

Any additional tasks requested on the day of the clean are subject to the cleaner's discretion, time availability, and may incur additional charges. The Company does not undertake any tasks that may pose a risk to health and safety, including but not limited to working at unsafe heights, moving excessively heavy furniture, or handling hazardous materials.

3. Booking Process

Bookings may be made through our online enquiry forms or other approved communication channels as made available by the Company from time to time. A Booking is only confirmed once the Company has accepted the request and provided the Client with confirmation of the agreed date, time, and indicative price.

The Client is responsible for providing accurate information regarding the size and condition of the Premises, the type of service required, access arrangements, and any specific instructions. Incorrect or incomplete information may result in additional charges, extended cleaning time, or the Service not being completed within the initially estimated time.

For regular cleaning arrangements, the Company will agree a recurring schedule with the Client. While the Company will make reasonable efforts to provide the same cleaner for regular Services, this cannot be guaranteed and the Company reserves the right to assign alternative cleaners when necessary.

4. Access to the Premises

The Client must ensure that the Premises are accessible to the Company on the agreed date and time. This includes providing keys, access codes, or arranging for someone to be present to grant entry. If the cleaner is unable to gain access at the scheduled time, this may be treated as a late cancellation and may be subject to a cancellation fee as set out in these Terms and Conditions.

Where keys are provided to the Company, the Client confirms that they have authority to grant access and that there is no restriction on entry for the purpose of carrying out the Services. The Company will take reasonable care to keep any keys secure but accepts no liability for pre-existing security issues or for any loss resulting from events beyond its reasonable control.

5. Client Obligations

The Client agrees to:

Provide a safe working environment for the cleaners, including adequate lighting, running water, electricity, and safe access to the Premises.

Inform the Company of any hazards, fragile items, or special surfaces that require particular care or specific cleaning products.

Ensure that the Premises are reasonably tidy and that items of high value, confidential documents, jewellery, cash, and personal items are safely stored away.

Not request the cleaners to undertake any illegal or unsafe activities.

6. Prices and Payments

Prices for Services are based on the information provided by the Client, including the type and size of the Premises and the requested frequency. The Company may provide an estimate or fixed price depending on the nature of the Services. All prices are quoted in pounds sterling and may be subject to applicable taxes where required by law.

Payment terms will be confirmed at the time of Booking. The Company may require payment in advance, at the time of service, or within a specified period after completion. Payment methods accepted will be communicated by the Company and may include bank transfer or approved electronic payment methods.

Where payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to suspend further Services until all outstanding sums are settled in full.

The Client is responsible for any bank charges or fees incurred in making payment. The Company does not accept responsibility for payments made using incorrect details provided by the Client.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a Booking by giving notice to the Company. Cancellation policies and notice periods will be communicated at the time of Booking. As a general rule, cancellations made with less than 24 hours notice may be subject to a cancellation fee, up to the full value of the scheduled Service.

If the cleaner arrives at the Premises and is unable to gain access, or if the Service cannot proceed due to circumstances within the Client's control, this may be treated as a late cancellation and the full Service charge may be payable.

The Company reserves the right to cancel or reschedule a Booking due to unforeseen circumstances, staff illness, adverse weather, or events beyond its reasonable control. In such cases, the Company will make reasonable efforts to notify the Client as soon as possible and to arrange an alternative date and time. The Company will not be liable for any losses, costs, or expenses incurred by the Client as a result of such changes.

8. Service Quality and Complaints

The Company aims to provide a high standard of cleaning Services. The Client should inspect the Premises promptly after the Service has been carried out. If the Client is dissatisfied with any aspect of the Service, they must notify the Company within a reasonable time, usually within 24 hours of completion.

Where a complaint is found to be justified, the Company may, at its discretion, arrange for the affected areas to be re-cleaned or offer an appropriate partial refund or credit. This will be the Client's sole and exclusive remedy in respect of any issues with the quality of the Services.

9. Liability and Insurance

The Company will exercise reasonable care and skill in providing the Services. However, the Client acknowledges that there are inherent risks in cleaning work and minor wear and tear can occur over time. The Company is insured for public liability and employer's liability to the extent required by law.

The Company will not be liable for:

Any pre-existing damage, defects, or deterioration to the Premises or items within it.

Any damage arising from the use of products supplied by the Client, or from following the Client's instructions regarding specific products or methods.

Loss or damage to items that are not securely fixed or that are inherently fragile, including but not limited to loose shelves, unsecured mirrors, or unstable furniture.

Any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity.

The Company's total liability in respect of any claim arising out of or in connection with the Services shall be limited to the amount paid by the Client for the specific Service in question, except in cases where liability cannot be limited by law.

10. Damage and Breakages

The Client must report any alleged damage or breakage attributed to the cleaner as soon as reasonably practicable and in any event within 24 hours of the Service. The Client should provide details and, where possible, photographs to assist the Company in investigating the matter.

Where the Company accepts responsibility for damage caused by its staff, it may choose to repair the item, replace it with a similar item of equivalent value, or provide fair compensation having regard to the age and condition of the item. The Company is not obliged to replace items on a new-for-old basis.

11. Waste Handling and Environmental Regulations

The Company complies with applicable waste management and environmental regulations relevant to cleaning activities. Standard household waste generated during cleaning will be placed in the Client's existing bins, using the Client's waste and recycling arrangements.

The Company does not operate as a licensed waste carrier and will not remove large quantities of waste, bulky items, construction debris, or any regulated or hazardous waste from the Premises. It is the Client's responsibility to dispose of such waste in accordance with local regulations and using appropriate waste collection services where required.

The Client must inform the Company if there are any substances on the Premises that may be hazardous, contaminated, or require special handling. The Company reserves the right to refuse to deal with such materials and to suspend the Service if it believes there is a risk to health, safety, or the environment.

12. Health and Safety

The Company is committed to maintaining high standards of health and safety for both clients and staff. Cleaners are required to follow internal health and safety procedures and to use cleaning products in accordance with manufacturer instructions.

The Client agrees not to request any work that would require cleaners to stand on inappropriate surfaces, use non-approved ladders or equipment, or otherwise act in a manner contrary to safe working practices. The Company may refuse to carry out any task it considers unsafe.

13. Supplies and Equipment

Unless agreed otherwise, the Company will provide its own cleaning products and equipment suitable for general cleaning tasks. The Client must inform the Company in advance if there are particular surfaces or finishes that require specialised products or if the Client prefers that the Company's staff use products supplied by the Client.

Where the Client insists on using their own products or equipment, the Company cannot be held responsible for any damage or reduced effectiveness resulting from such products or equipment.

14. Confidentiality and Data Protection

The Company respects the privacy of its clients and will treat any personal information provided as confidential. Personal data will be used only for the purposes of managing bookings, delivering Services, handling payments, and administering the relationship with the Client, in accordance with applicable data protection laws.

The Company will not disclose the Client's information to third parties except where necessary to deliver the Services, comply with legal obligations, or with the Client's consent.

15. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay is due to events beyond its reasonable control, including but not limited to extreme weather conditions, power outages, strikes, pandemics, transport disruptions, or acts of government.

In such circumstances, the Company may suspend or reschedule the affected Services without liability to the Client.

16. Amendments to Terms

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new Bookings made after the date of publication of the revised Terms and Conditions. The Client is encouraged to review the current Terms and Conditions before making a Booking.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

19. Entire Agreement

These Terms and Conditions, together with any written confirmation or specific service agreement provided by the Company, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior understandings, representations, or arrangements, whether oral or written.

20. Contact and Notices

All notices and communications in relation to these Terms and Conditions or any Booking should be made using the contact details provided by the Company on its official materials or communication channels. Notices shall be deemed received when delivered through such approved channels, during normal business hours.