Privacy Policy

Cleaner Battersea Privacy Policy

This Privacy Policy explains how Cleaner Battersea collects, uses, stores and shares personal data about customers and prospective customers located in the Battersea area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaner Battersea customers and service users within the Battersea area.

Who we are

Cleaner Battersea provides cleaning and related services to residential and commercial customers in the Battersea area. For the purposes of data protection law, Cleaner Battersea is the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, postal address, property access information, and any alternative contact details you choose to provide.

Service information, such as details of your property type, cleaning requirements, instructions and preferences, records of services provided, booking history, and feedback about our services.

Account and billing information, such as invoicing details, payment status, and records of transactions. Card or bank details are handled by our payment processors and are not stored in full by Cleaner Battersea.

Communications data, such as emails and messages you send to us, notes of calls, complaints or enquiries, and our responses to you.

Technical and usage data, such as limited device and usage information where you interact with our online presence or digital tools. This may include IP address, browser type and information about how you use our website or platforms.

How we collect your data

We collect personal data directly from you when you contact us, request a quotation, make a booking, use our services, or communicate with us by phone, in writing or online.

We may also receive personal data indirectly from third parties, for example from online platforms that advertise or facilitate bookings for cleaning services, from payment service providers that process your payments, or from your landlord, letting agent or employer when they arrange services on your behalf.

Lawful bases for processing

We rely on the following lawful bases under data protection law to process your personal data:

Contract. We process your data when it is necessary for entering into or performing a contract with you, such as providing cleaning services, managing bookings, and handling payments.

Legal obligation. We process certain data when it is necessary to comply with legal obligations, for example for tax, accounting and record-keeping requirements, or to respond to lawful requests from authorities.

Legitimate interests. We process data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, keeping records of customer interactions, responding to enquiries and complaints, and protecting our business from fraud or misuse.

Consent. In limited cases we may rely on your consent, for example for certain types of direct marketing or optional communications. When we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.

How we use your personal data

We use your personal data for the following purposes:

To provide and administer our services, including handling enquiries, providing quotations, confirming bookings, delivering cleaning services, and managing access to your property.

To manage our relationship with you, including sending service-related communications, responding to questions or complaints, and keeping you informed about important changes to our terms or policies.

To process payments and manage billing, including issuing invoices, processing refunds where applicable, and keeping appropriate records for accounting purposes.

To operate, evaluate and improve our business, including monitoring service quality, training staff, developing new services, and improving our customer experience.

To protect our rights, property and safety, and those of our staff, customers and others, including preventing and detecting fraud, misuse of services, or property damage.

To send marketing communications about Cleaner Battersea services where we are permitted to do so by law. You can opt out of marketing at any time.

Retention of your data

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

In general, we retain customer and booking records for a period that allows us to respond to questions, manage any disputes, and meet our tax and legal obligations. This is typically up to seven years from the end of our relationship with you, unless a longer retention period is required by law or is necessary to establish, exercise or defend legal claims.

Where we no longer need your personal data, we will take reasonable steps to delete it or anonymise it so that you can no longer be identified from it.

Sharing your personal data

We may share your personal data with the following categories of recipients, only to the extent necessary and subject to appropriate safeguards:

Cleaning staff and contractors who need access to customer information such as your address, access instructions and service requirements in order to deliver the services you request.

Service providers acting as data processors, such as payment processors, IT and cloud service providers, scheduling and booking systems, and providers of customer relationship management and email services. These processors may only process your data on our instructions and are required to implement appropriate security measures.

Professional advisers, such as accountants, auditors, and legal advisers, where this is necessary to obtain professional or legal advice or to manage our business.

Public authorities and law enforcement where we are legally required to do so, or where disclosure is necessary to protect our rights or the rights, property or safety of others.

We do not sell your personal data to third parties.

International transfers

Some of our service providers may be located outside the United Kingdom. Where this is the case, and where the destination country has not been recognised as providing an adequate level of data protection, we will ensure that appropriate safeguards are in place. These may include standard contractual clauses or equivalent measures approved under data protection law, designed to protect your personal data.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to those employees, contractors and processors who have a business need to know and are subject to confidentiality obligations.

Your data protection rights

If you are a Cleaner Battersea customer or service user in the Battersea area, you have the following rights under data protection law, subject to certain conditions and exemptions:

Right of access. You have the right to obtain confirmation of whether we process your personal data and to request a copy of that data.

Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure. You have the right to request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected and there is no legal requirement for us to keep it.

Right to restriction. You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to our processing.

Right to data portability. You have the right to receive certain personal data in a structured, commonly used and machine-readable format and to request that we transfer that data to another controller, where technically feasible.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the right to object at any time to the use of your personal data for direct marketing.

Rights in relation to automated decision-making. You have rights not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects, unless certain conditions are met. Cleaner Battersea does not typically make such decisions.

To exercise any of your rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to your request. We aim to respond within one month, or within any extended period permitted by law where requests are complex or numerous.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority for data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.