Cleaner Battersea Service Terms and Conditions
These service terms and conditions set out the basis on which cleaning services are provided by Cleaner Battersea. They apply to all domestic and commercial cleaning bookings made by a customer, whether arranged as a one-off visit, a recurring clean, an end-of-tenancy service, or a specialist cleaning appointment. By confirming a booking, the customer agrees to be bound by these terms. If any part of these terms is not clear, the customer should review them before the service begins. These terms are intended to create a fair, practical agreement between the customer and the cleaning provider, with clear expectations about the scope of work, payment, cancellations, and responsibilities during the service.
The agreement begins when a booking request is accepted and ends once the service has been completed, unless otherwise extended by written agreement. The customer is responsible for making sure that the information supplied at the time of booking is accurate and complete. This includes the property address, access arrangements, the type of cleaning required, and any known conditions that may affect the service. Cleaner Battersea may refuse, suspend, or amend a booking if the information provided is incomplete, misleading, or suggests that the task cannot be completed safely or lawfully. All services are provided subject to availability and may be delivered by one or more suitably trained team members.
These terms apply in the United Kingdom and are written for general service use. They do not replace mandatory consumer rights, health and safety requirements, or other legal obligations that cannot be excluded by contract. If any term conflicts with applicable law, the legal requirement will take priority and the affected part of the agreement will be interpreted as far as possible in a way that reflects the original commercial intention.
Booking Process
A booking may be made by providing the required service details and confirming the preferred date, time, and cleaning type. The booking process may involve an initial estimate, followed by a final price once the scope of work is reviewed. In some cases, a site assessment, property description, or photographs may be requested so that the service can be matched to the condition of the premises. The customer must ensure that the requested service accurately reflects the property’s condition, size, and any special requirements. If the actual work differs materially from what was described, Cleaner Battersea may revise the quotation, alter the service time, or decline to proceed if the request is no longer feasible.
Once a booking is accepted, Cleaner Battersea will confirm the appointment details and any relevant conditions for attendance. The customer should review the booking confirmation carefully, as it forms part of the service agreement. Any errors must be reported promptly. The provider is not responsible for failure to perform where the customer has given incorrect access details, wrong dates, or incomplete instructions. The customer must ensure that the premises are safe and suitable for the cleaning team to enter and work in. This includes securing pets, removing hazards where reasonably possible, and ensuring that utilities such as water and electricity are available where required for the service.
Where recurring cleaning services are booked, the agreed schedule will normally continue until cancelled or amended in accordance with these terms. Cleaner Battersea may change the assigned cleaner, route, or sequence of appointments for operational reasons, provided the service remains substantially similar. In all cases, the provider aims to deliver a consistent cleaning service while maintaining reasonable flexibility in scheduling. Customers should note that any booking is subject to the team’s ability to complete the work safely, legally, and within the available time slot.
Payments and Charges
The price for the service will be based on the agreed quotation, the scope of work, and any additional charges clearly identified before the appointment. Unless otherwise stated, prices are exclusive of unexpected extras that arise because the property condition differs from the original description. Examples may include severe contamination, excessive clutter, additional rooms, or work outside the normal cleaning specification. If such issues are identified, Cleaner Battersea may provide a revised quote before continuing. The customer will be informed where a change in price is necessary so that they can decide whether to proceed.
Payment terms will be set out at booking or in the confirmation. In many cases, payment is due on completion of the service, but deposits, advance payment, or part-payment may be required for certain appointments, especially for high-value, specialist, or scheduled recurring work. The customer must pay all sums due in cleared funds by the agreed method and on the agreed date. If payment is not made when due, Cleaner Battersea may charge reasonable late payment costs where permitted by law, suspend further services, or withhold future bookings until the outstanding balance is settled.
Any invoice issued should be checked promptly. If a customer believes a charge is incorrect, they must raise the issue within a reasonable time after receipt of the invoice or payment request. Undisputed amounts remain payable while the query is being reviewed. Unless required otherwise by law, refunds will only be considered where there has been an actual overcharge, a proven failure to perform part of the service, or another valid contractual basis. Payment by card, bank transfer, or another approved method may be accepted, but any processing rules from the payment provider will apply in addition to these terms.
Cancellations, Rescheduling, and Access
Customers may cancel or reschedule a booking, but reasonable notice must be given. If notice is provided within the agreed cancellation window, no fee may apply or a reduced fee may apply depending on the circumstances stated at booking. If cancellation is made after the notice period has expired, or if the team arrives but cannot access the property, a cancellation fee or call-out charge may be charged to cover lost time and travel costs. This is particularly relevant where staff have reserved a service slot that cannot be reallocated at short notice. Cleaner Battersea will act fairly and proportionately when applying any such charge.
If the customer needs to change the service date, time, or scope, they should request the change as early as possible. Rescheduling is subject to availability and may not always be possible. When a cleaner arrives, the property should be ready for the planned service. This means the customer must provide safe access and ensure that the team can begin work without unnecessary delay. If keys, codes, or access instructions are not supplied correctly, or if nobody is available when required, the appointment may be treated as a late cancellation or failed visit. The provider is not responsible for delays caused by factors outside its control, including road disruption, adverse weather, or access restrictions imposed by third parties.
Cleaner Battersea may cancel or postpone a booking where circumstances make performance impossible, unsafe, or unlawful. Such circumstances may include staff illness, equipment failure, security concerns, hazardous conditions, or a customer breach of these terms. In these situations, the provider will try to give notice and, where appropriate, offer an alternative appointment. Any liability for inconvenience will be limited to the extent permitted by law. These provisions are designed to balance the needs of customers with the practical realities of delivering a reliable cleaning appointment in a variety of settings.
Service Standards, Customer Responsibilities, and Liability
Cleaner Battersea will use reasonable care and skill in carrying out the agreed work. The service will be provided in accordance with the description given at the time of booking, subject to any limitations caused by the condition of the property, the time allocated, or the presence of restricted areas. The customer should remove or secure valuable items, sensitive documents, cash, jewellery, and fragile goods before the service begins. While every care will be taken, the provider cannot accept responsibility for items left accessible in areas being cleaned unless loss or damage is caused by proven negligence.
The customer is responsible for informing Cleaner Battersea of any special instructions, fragile surfaces, pre-existing damage, alarm systems, parking restrictions, or hazards that may affect the service. Where the customer requests the use of particular products or methods, the provider may decline if those requests are unsuitable or could cause damage. The customer should also make sure that the premises are adequately insured for ordinary household risks. Cleaner Battersea will not be responsible for indirect loss, including loss of profit, loss of business opportunity, or consequential damage, except where such exclusion is not permitted by law.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. If damage occurs and liability is established, the provider may choose to repair, replace, or compensate for the affected item, subject to the value of the item and the extent of the proven loss. The customer must notify Cleaner Battersea of any issue as soon as reasonably possible and provide evidence where requested. Any claim must be handled promptly so that the matter can be investigated while the facts are still clear.
Waste Regulations and Disposal
Waste handling forms an important part of responsible service delivery. Cleaner Battersea will only remove, handle, or dispose of waste where this is part of the agreed service and permitted by law. Ordinary cleaning waste such as dust, packaging from cleaning materials, and standard household refuse may be collected and placed into the customer’s designated disposal facilities if this is agreed in advance or clearly included in the service. However, the customer remains responsible for arranging lawful disposal of larger quantities of waste, bulky items, hazardous materials, electrical items, sharp objects, clinical waste, and any item requiring specialist treatment under UK environmental rules.
The customer must not ask Cleaner Battersea to transport or dispose of materials that are illegal, unsafe, contaminated, or subject to special licensing or disposal requirements unless the provider has expressly confirmed that it is authorised and willing to do so. If waste regulations apply to a particular item or substance, the customer must disclose that fact before the service begins. Cleaner Battersea may refuse to handle such materials, and if the issue is discovered during the appointment, the provider may stop the relevant part of the work and charge for time already spent. Any disposal undertaken will be in compliance with applicable environmental, waste, and duty-of-care obligations.
The customer acknowledges that certain materials may require separate collection, containment, documentation, or specialist removal. The provider is not responsible for hidden waste, abandoned items, or unsafe substances not disclosed at the time of booking. Where the service involves tenancy clearances, post-renovation cleaning, or premises affected by contamination, the customer must give full and accurate information so that appropriate arrangements can be made. This helps ensure that the cleaning provider can work lawfully and avoid placing staff, occupants, or third parties at risk.
Complaints, Termination, and General Legal Terms
Any complaint about the service should be raised promptly and with sufficient detail for it to be reviewed. Cleaner Battersea may ask for photographs, a description of the issue, or a chance to return and inspect the concern before any decision is made. If a genuine shortfall is identified, the provider may offer a re-clean, partial refund, or another reasonable remedy depending on the circumstances. This process does not affect any statutory rights available to the customer under UK consumer law. The provider aims to resolve concerns fairly and without unnecessary delay.
Either party may end the agreement if the other party seriously breaches these terms and does not put the matter right within a reasonable time after being asked to do so, where a remedy is possible. Cleaner Battersea may also terminate or refuse further service where the customer behaves abusively, requests unlawful work, fails to pay outstanding charges, or creates conditions that are unsafe for staff. If termination occurs, the customer remains liable for sums already due for services delivered or costs reasonably incurred before the termination took effect.
These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any claim or dispute unless the law requires otherwise. If a court or competent authority finds that any part of these terms is unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the rest of the agreement will continue in force. No waiver of a breach or delay in enforcing a right will prevent that right from being enforced later.
Final agreement: by making a booking with Cleaner Battersea, the customer confirms that they have read, understood, and agreed to these terms and conditions. The customer also confirms that they are authorised to arrange the service for the property concerned and that they will cooperate in good faith so the work can be completed safely, efficiently, and in line with the agreed scope. These terms are intended to provide a clear and balanced framework for every cleaning service booking.