Privacy Policy - Cleaner Battersea

This Privacy Policy explains how Cleaner Battersea collects, uses, stores, and protects personal data. It applies to all Cleaner Battersea customers in the area, including anyone who requests, receives, or enquires about our cleaning services. We are committed to handling personal information in a lawful, fair, and transparent manner in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cleaner Battersea provides cleaning services to customers in Battersea and surrounding local areas. For the purposes of data protection law, we act as a data controller when we determine why and how your personal data is processed. This means we are responsible for deciding what information we collect, how it is used, and how long it is kept.

2. Information We Collect

We only collect personal data that is necessary for providing our services, managing customer relationships, and meeting legal or operational requirements. The types of data we may collect include:

Identity data: name, title, and any information needed to identify you as a customer.
Contact data: address, telephone number, email address, and preferred communication details.
Service data: service requests, booking details, property access instructions, cleaning preferences, and service history.
Payment data: billing details, payment status, and limited transaction information needed to process payments and manage invoices.
Communication data: messages, feedback, complaints, reviews, and notes from service-related conversations.
Technical data: limited information such as device or browser details if you interact with digital systems used for administration.
Legal and compliance data: records needed to meet tax, accounting, insurance, or regulatory obligations.

We do not intentionally collect sensitive personal data unless it is strictly necessary and permitted by law. If such data is ever required, we will only process it with an appropriate lawful basis and additional safeguards.

3. How We Use Personal Data

We use personal data to deliver our services efficiently and responsibly. The main purposes include:

responding to enquiries and providing quotes;
booking and managing cleaning appointments;
delivering cleaning services at your property;
processing payments and issuing invoices;
maintaining service records and customer preferences;
handling complaints, claims, and service follow-up;
meeting accounting, tax, and legal obligations;
protecting against fraud, misuse, or security incidents;
improving our service standards and customer experience.

We only use your information for the purposes for which it was collected, unless we reasonably need to use it for a compatible purpose permitted by law.

4. Lawful Basis for Processing

Under GDPR, we must have a lawful basis for every use of personal data. Cleaner Battersea relies on the following lawful bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes managing bookings, carrying out cleaning services, and handling payment-related matters.

Legal obligation

Some data must be processed to meet legal duties, such as accounting, tax record keeping, insurance requirements, or responding to lawful requests from authorities.

Legitimate interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include service administration, customer support, fraud prevention, and internal record keeping. We always consider whether such processing is necessary and proportionate.

Consent

In limited situations, we may rely on your consent, for example where specific optional communications or processing are not covered by another lawful basis. If we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before consent was withdrawn.

5. Data Sharing and Processors

We may share personal data with trusted third parties who help us operate our business. These service providers act as processors when they process data on our instructions. We require all processors to handle data securely, use it only for the agreed purpose, and comply with data protection law.

Typical processors may include:

IT and cloud service providers that store or support business systems;
payment processing providers that handle card or electronic payments;
accounting and bookkeeping providers that assist with financial records;
customer management or scheduling tools used to organise bookings;
professional advisers such as insurers, legal advisers, or auditors;
public authorities where disclosure is required by law.

We do not sell your personal data. Where data is shared, it is limited to what is necessary and appropriate for the relevant purpose. If any processor is located outside the UK, we ensure suitable safeguards are in place in accordance with applicable law.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods depend on the type of information and the reason it is held.

Customer and service records: retained for the period needed to manage the relationship and resolve queries.
Financial records: retained for the duration required by tax and accounting law.
Communication records: retained for a reasonable period to support service continuity and dispute handling.
Legal records: retained where necessary to establish, exercise, or defend legal claims.

When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

7. Data Security

We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, staff confidentiality obligations, and limited data access on a need-to-know basis.

Although we work hard to protect your information, no method of electronic storage or transmission is completely secure. If a data incident occurs, we will respond promptly and in accordance with legal requirements.

8. Your Rights

As a data subject, you have several rights under GDPR in relation to your personal data. These rights may apply depending on the circumstances and legal conditions. They include:

Right of access: you can request a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete information.
Right to erasure: in certain cases, you can ask us to delete your data.
Right to restriction: you can request limited processing in specific situations.
Right to object: you can object to processing based on legitimate interests or direct marketing.
Right to data portability: you can request a copy of certain data in a structured, commonly used format.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

You also have the right to raise a concern with the Information Commissioner’s Office if you believe your data rights have been breached. We encourage you to contact us first so we can address any issue directly and promptly.

9. Cookies and Similar Technologies

If digital systems are used to manage customer interactions, limited technologies may be used to support basic functionality, security, and performance. These tools should not be used to collect unnecessary personal data. Where consent is required for certain non-essential technologies, it will be obtained before use.

10. Children’s Data

Our services are intended for adult customers and property occupants arranged by adult customers. We do not knowingly collect personal data from children unless it is necessary for service-related purposes and lawfully provided by an adult representative.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Any updated version will apply from the date it is issued. We recommend reviewing this policy periodically to stay informed about how your personal data is handled.

12. Summary of Our Approach

Cleaner Battersea is committed to respecting privacy and using personal data responsibly. We collect only the information needed to deliver services, rely on clear lawful bases for processing, use trusted processors under contract, and retain data only as long as necessary. We also respect your rights and aim to handle all customer data in a secure, transparent, and lawful way.

By using Cleaner Battersea services, you acknowledge that this Privacy Policy applies to your personal data as a customer in the area.